Shipping policy

Shipping Policy

Perchride ships worldwide, and every unit is inspected by hand before it leaves us.

Processing Time

Orders are processed within 1-2 business days of purchase. Orders placed on weekends or holidays begin processing the next business day. You will receive an order confirmation by email as soon as your payment is approved.

Delivery Estimates

Once shipped, your Perchride S1 arrives within 6-8 business days. Delivery estimates are calculated from the ship date, not the order date, and can vary slightly by destination, carrier conditions, and customs processing in your country.

Order Tracking

You will receive a tracking link by email as soon as your order ships. Please allow 24-48 hours after receiving your tracking number for carrier scans to update.

International Shipping & Customs

We ship to most countries worldwide. International orders may be subject to customs duties, import taxes, or brokerage fees assessed by your country's customs authority. These charges are the responsibility of the customer, are not included in the order total, and are not collected by Perchride.

Lost, Stolen, or Delayed Packages

If tracking shows your order as delivered but you have not received it, check with neighbors and your local carrier facility first, then contact us within 7 days so we can open a claim. If your order has not arrived within the estimated delivery window, email perchride@support.com with your order number and we will investigate right away.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If you notice an error, email perchride@support.com as soon as possible - we can update the address only before the order ships. Perchride is not responsible for orders delivered to an address entered incorrectly at checkout.

FAQ

Everything you're wondering.

Honest answers — including the ones most brands avoid.

Why is it $15.95 when it retails for $35?

Fair question — and the right one to ask. We buy direct and in volume, which cuts out the retail chain markup. It's the same authentic product, same tub, same 20g dose. We're not relabeling anything or selling a knockoff. If your tub ever arrives and doesn't look exactly as described, you get a full refund.

How long before I notice anything?

Give it 4-8 weeks. Skin, hair and nails renew on their own cycle — nails grow about 3mm a month, skin cells turn over roughly every 28 days. Most clinical studies on collagen peptides run 8-12 weeks for exactly this reason.

Does it actually taste like anything?

No. It's completely unflavored and dissolves clear — no fishy smell, no chalky aftertaste, no clumps floating on top. It goes into hot coffee, iced tea, smoothies or plain water and you genuinely won't notice it's there.

How do I take it?

One scoop (~20g), once a day. Stir it into any drink — hot or cold — for a few seconds until clear. Tip: pairing it with vitamin C is smart, since your body uses it as a cofactor when producing its own collagen.

What exactly is in it?

One ingredient: hydrolyzed grass-fed bovine collagen peptides (Type I & III). 20g per serving, no added sugar, no artificial flavors or colors, no fillers or proprietary blends, no gluten, dairy or soy.

How many servings are in one tub?

The 22oz tub holds approximately 30 servings at one scoop per day — about a one-month supply. At $19.95, that works out to under $0.67 a day.

What's the difference between Type I & III?

Type I is the most abundant collagen in the body — the main structural protein in skin, hair and nails. Type III works alongside it in skin and connective tissue. Together they're the types most associated with the beauty-from-within category.

Is it safe? Any side effects?

Collagen peptides are generally well tolerated. A small number of people report mild digestive discomfort when starting, so begin with one serving a day. If you're pregnant, nursing, or taking medication, talk to your healthcare provider first.

Bovine or marine — does it matter?

This is grass-fed bovine. The biggest difference for most people is taste — marine collagen often carries a fishy note that bovine doesn't. Bovine is also naturally rich in both Type I and Type III. Note: it's not suitable for vegetarians or vegans.

What if it doesn't work for me?

You get your money back. Email us within 30 days at support@complebio.com — even if the tub is half empty. No forms to fill out, no runaround.

How long does shipping take?

Free shipping on every order. Delivery typically takes 5-8 business days, and you'll get a tracking number by email as soon as your order ships.

Can I take it with other supplements?

Generally yes — collagen is essentially a protein, and many people take it alongside a multivitamin or vitamin C. If you take prescription medication or have a health condition, check with your healthcare provider first.

Contact & Support

Email Support

support@pershride.com

Business Hours

Mon-Fri · 9am-6pm EST

Response within 24 hours

Policies

Shipping Policy Refund Policy Terms of Service Privacy Policy Legal Notice

Support

Contact Us Track My Order FAQ

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results vary. Consult your healthcare provider before use if you are pregnant, nursing, taking medication, or have a medical condition.

© 2026 Pershride. All rights reserved.