Refund policy

Every Perchride S1 is backed by a 30-day money-back guarantee.

Eligibility

You have 30 days from the date of delivery to return your Perchride S1 for a full refund. To qualify, the scooter must be unused, in its original condition, and returned in its original packaging with all included accessories (charger, rear basket, cable lock, phone holder, manual, and toolkit).

How to Start a Return

Email perchride@support.com with your order number and reason for return. Our team will confirm eligibility and send you return instructions, including where to ship the item.

Return Shipping

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or was shipped in error, in which case we cover the cost. We recommend using a trackable shipping method, as Perchride is not responsible for return packages lost in transit.

Damaged or Defective Items

If your Perchride S1 arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with photos of the issue. We will arrange a replacement, repair, or full refund at no additional cost to you.

Refunds

Once we receive and inspect your return, we will notify you by email whether it has been approved. Approved refunds are processed within 5-7 business days back to your original payment method. Please allow additional time for your bank or card issuer to post the refund.

Order Cancellations

You may cancel your order for a full refund any time before it ships. Once an order has shipped, it falls under this return policy instead. Email perchride@support.com as soon as possible to request a cancellation.

Non-Returnable Situations

We cannot accept returns on items showing signs of use, damage from misuse or accident, or missing original packaging and accessories, except where the item arrived defective.

FAQ

Everything you're wondering.

Honest answers — including the ones most brands avoid.

Why is it $15.95 when it retails for $35?

Fair question — and the right one to ask. We buy direct and in volume, which cuts out the retail chain markup. It's the same authentic product, same tub, same 20g dose. We're not relabeling anything or selling a knockoff. If your tub ever arrives and doesn't look exactly as described, you get a full refund.

How long before I notice anything?

Give it 4-8 weeks. Skin, hair and nails renew on their own cycle — nails grow about 3mm a month, skin cells turn over roughly every 28 days. Most clinical studies on collagen peptides run 8-12 weeks for exactly this reason.

Does it actually taste like anything?

No. It's completely unflavored and dissolves clear — no fishy smell, no chalky aftertaste, no clumps floating on top. It goes into hot coffee, iced tea, smoothies or plain water and you genuinely won't notice it's there.

How do I take it?

One scoop (~20g), once a day. Stir it into any drink — hot or cold — for a few seconds until clear. Tip: pairing it with vitamin C is smart, since your body uses it as a cofactor when producing its own collagen.

What exactly is in it?

One ingredient: hydrolyzed grass-fed bovine collagen peptides (Type I & III). 20g per serving, no added sugar, no artificial flavors or colors, no fillers or proprietary blends, no gluten, dairy or soy.

How many servings are in one tub?

The 22oz tub holds approximately 30 servings at one scoop per day — about a one-month supply. At $19.95, that works out to under $0.67 a day.

What's the difference between Type I & III?

Type I is the most abundant collagen in the body — the main structural protein in skin, hair and nails. Type III works alongside it in skin and connective tissue. Together they're the types most associated with the beauty-from-within category.

Is it safe? Any side effects?

Collagen peptides are generally well tolerated. A small number of people report mild digestive discomfort when starting, so begin with one serving a day. If you're pregnant, nursing, or taking medication, talk to your healthcare provider first.

Bovine or marine — does it matter?

This is grass-fed bovine. The biggest difference for most people is taste — marine collagen often carries a fishy note that bovine doesn't. Bovine is also naturally rich in both Type I and Type III. Note: it's not suitable for vegetarians or vegans.

What if it doesn't work for me?

You get your money back. Email us within 30 days at support@complebio.com — even if the tub is half empty. No forms to fill out, no runaround.

How long does shipping take?

Free shipping on every order. Delivery typically takes 5-8 business days, and you'll get a tracking number by email as soon as your order ships.

Can I take it with other supplements?

Generally yes — collagen is essentially a protein, and many people take it alongside a multivitamin or vitamin C. If you take prescription medication or have a health condition, check with your healthcare provider first.

Contact & Support

Email Support

support@pershride.com

Business Hours

Mon-Fri · 9am-6pm EST

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These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results vary. Consult your healthcare provider before use if you are pregnant, nursing, taking medication, or have a medical condition.

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